Return and Refund Policy

1Before You Order

Our customer care team will call you to confirm your order and answer your questions before it is delivered. Please check the pack size, price and delivery details during this call, so your order is what you expect.

2Return Window

You can request a return or refund within 4 days of receiving your order. Requests made after this period may not be accepted, except where the law requires otherwise.

3Damaged, Incorrect or Defective Orders

If your order arrives damaged, incorrect or defective, contact us as soon as possible with your name, phone number and order details so we can help resolve the problem.

4How to Request a Return or Refund

Contact our customer care team by phone or e-mail. We will explain the next steps and confirm whether your request qualifies under this policy.

• E-mail: info@rhinoxx.co.za
• Phone: 011 205 4980
• South Africa: from 9 to 20 local time

5Conditions for Returns

To qualify for a return, the following conditions apply:

• You contact us within 4 days of delivery and provide your name, phone number and order details.
• The product is unopened, unused and sealed, in its original packaging.
• The product is not damaged, tampered with or missing any part of its packaging.

For hygiene and safety reasons, opened or used supplements cannot be returned or refunded, unless the product is defective, damaged or incorrect. Returns cannot be accepted for products damaged after delivery or for requests that do not meet these conditions.

6Return Shipping Costs

If you return a product because you changed your mind, you are responsible for the cost of sending it back. If your order arrived damaged, defective or incorrect, we will cover the return cost, or arrange collection, once the issue is confirmed. Please do not send a return without contacting us first, as unapproved returns may not be accepted.

7Refunds

Once we receive and inspect your returned product and confirm that it meets the return conditions, we will approve your refund. Refunds are paid by bank transfer (EFT) to the bank account you provide, as many orders are paid by Cash on Delivery. We aim to process approved refunds within 7 to 10 business days. Where applicable, we may offer a replacement instead of a refund if you prefer.

8Your Legal Rights

Nothing in this policy limits your rights under South African law, including the Consumer Protection Act.

9Related Policies

Please also read our Shipping Policy, Privacy Policy and Terms of Use.